plnPrivacy Policy

This page describes what we collect when you use pln and how we keep that data protected. We at pln take your privacy seriously. When you open an account, deposit funds, or play on our platform, you share personal information with us. We use that information only for the purposes outlined here: account verification, payment processing, fraud prevention, and service improvement.

Our pln platform operates across supported jurisdictions in Southeast Asia. Your data may be stored on servers located outside your country of residence. By using pln, you consent to this international data transfer. We apply the same security standards regardless of server location.

If you have questions about how we handle your data, or if you wish to access, correct, or delete your information, contact our support team. We will respond within 30 days.

What Data We Collect on pln

We collect personal information from you during account creation and ongoing use of pln. This includes your full name, email address, date of birth, phone number, and residential address. We also collect identity documents (such as KTP, passport, or driving licence) and proof of address to verify your identity and comply with anti-money-laundering regulations.

When you deposit or withdraw on pln, we collect payment method details: your bank account number, card number, or digital wallet identifier. We do not store full card numbers; we use tokenized references for security. We also collect transaction history, bet history, and game results associated with your account.

Our pln platform collects technical data automatically: your IP address, device type, browser type, and access timestamps. We use this data to detect fraud, prevent unauthorized access, and improve platform performance. We also collect cookies and similar tracking technologies to remember your preferences and session state.

How we use your data on pln

We use your personal information for the following purposes. First, account verification: we verify your identity to comply with legal requirements and prevent fraud. Second, payment processing: we use your payment details to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. Third, fraud prevention: we analyze transaction patterns to detect suspicious activity and protect your account.

Fourth, customer support: we use your contact information to respond to your questions and resolve disputes. Fifth, service improvement: we analyze usage patterns to improve our pln platform, fix bugs, and develop new features. Sixth, legal compliance: we retain records to comply with tax, anti-money-laundering, and other legal obligations.

We do not use your data for marketing purposes unless you explicitly opt in. We do not sell your personal information to third parties. We do not share your data with advertisers or data brokers.

Third-party processors and data sharing on pln

We share your data with third-party service providers who help us operate pln. These include payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity verification services (who confirm your KTP or passport), and hosting providers (who store our servers). We require all third parties to sign data-processing agreements and maintain the same security standards we do.

We may share your data with law enforcement or regulatory authorities if required by law. We will not disclose this unless legally compelled, except in cases of imminent harm or fraud.

Your Rights and Data Protection on pln

You have the right to access your personal information. Contact our support team and request a copy of your data. We will provide it in a readable format within 30 days. You have the right to correct inaccurate information: if your name, address, or other details are wrong, contact us and we will update them.

You have the right to delete your data, subject to legal retention requirements. If you close your pln account, we will delete your personal information after the retention period expires (typically one to three years for tax and anti-money-laundering compliance). You have the right to object to certain uses of your data, such as marketing communications. You can opt out of marketing emails at any time by clicking the unsubscribe link.

Cookies and Tracking on pln

Our pln platform uses cookies to remember your login session, language preference, and betting history. Cookies are small text files stored on your device. They allow us to recognize you when you return to pln and provide a personalized experience. You can disable cookies in your browser settings, but this may limit pln functionality.

We use analytics cookies to understand how users interact with pln. These cookies help us identify popular games, improve navigation, and fix bugs. We do not use these cookies to track you across other websites.

Data retention on pln

We retain your personal information for as long as your pln account is active. After you close your account, we retain your data for one to three years to comply with tax and anti-money-laundering regulations. After this period, we delete your information unless we are required by law to retain it longer.

Transaction records are retained for seven years to comply with financial regulations. Identity documents are retained for three years after account closure. You can request deletion of your data at any time, subject to legal retention requirements.

Data Security and International Transfer on pln

We at pln protect your data using industry-standard encryption (TLS/SSL) for all communications between your device and our servers. Your password is hashed and salted so we cannot read it. Your payment information is tokenized so we never store full card numbers or bank account details.

Our pln servers are located in multiple jurisdictions across Southeast Asia and internationally. Your data may be transferred to and stored in countries outside your jurisdiction. These countries may have different data protection laws than your home country. By using pln, you consent to this international transfer. We apply the same security standards regardless of server location.

We maintain access controls so only authorized pln staff can view your data. We conduct regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach, we will notify affected users within 72 hours and take corrective action.

Contact us about your data on pln

If you have questions about our privacy practices, wish to access your data, or want to report a privacy concern, contact our support team. You can reach us via live chat on pln, or email our data protection officer. We will respond within 30 days. If you are not satisfied with our response, you may file a complaint with your local data protection authority.

This privacy policy is effective as of the date you open your pln account. We may update this policy at any time. We will notify you of material changes via email. Continued use of pln after an update constitutes acceptance of the new policy.